FAQ: RokBlok - A New Spin, on Vinyl.

Check out the project updates on Kickstarter

…Yeah, but what does RokBlok actually sound like?

RokBlok can be seen and heard in the “How Does it Work” video. This will give you an idea of the difference in sound between the built in speaker and the Bluetooth connection. Last updated: Wed, Dec 7 2016 5:09 am EST

What is RokBlok made out of?

RokBlok’s case is made from MDF and Bamboo. Last updated: Wed, Dec 7 2016 5:09 am EST

Why is the shipping date so far away?

One of the major gripes people have with Kickstarter is that products do not deliver on time…if at all. This is our first hardware project and even though we have an amazing manufacturer that has built and delivered many great successful Kickstarter products, we want to ensure we do everything right. We are taking this time to fine tune the production model, solidify our assembly and make sure that the RokBlok you get blows your mind…and that you get it on time! Last updated: Wed, Dec 7 2016 5:09 am EST

Will RokBlok damage your records?

Nobody likes scratched records….especially us. RokBlok has been engineered to prevent damage to your records when in use. We do this by carefully balancing and distributing the weight of the player (3.2 oz) across it’s scratch-proof rubber wheels and not the needle. This makes it so the needle does not take the brunt of the weight out on your record’s grooves. That said, if RokBlok is not used properly, for example, operating it on an uneven or not level surface, it is possible for scratches to occur. To prevent against this, be sure to use your RokBlok as directed :) Last updated: Wed, Dec 7 2016 5:21 am EST

Will RokBlok replace a high-end turntable?

To be frank, probably not. We’ve spent a lot of time ensuring that RokBlok sounds amazing. Using Bluetooth will give the best possible sound when using RokBlok. Most casual users likely wouldn’t notice any difference in terms of quality. However, as any audiophile will tell you, a high end turntable with a good pre-amp and a direct line connection will bring better sound in terms of fidelity. RokBlok was designed as a fun, casual record playing device for everyone, and not a high-end performance player. If you’re looking for something quirky that’s a bit more high end, We’d recommend checking out the Floating Record by Grammovox…that thing is amazing :) Last updated: Wed, Dec 7 2016 5:09 am EST

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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